27. Email And Phone Handling

                 27. Email And Phone Handling

While this is similar to becoming a virtual assistant, some companies, in an attempt to save costs and expenses in employing a member of staff, outsource some of their administrative functions such as phone and email handling.

 

These tasks are undertaken remotely and involve tasks such as cold calling for potential new sales leads, answering telephone queries and replying to and forwarding emails.

 

This opportunity allows individuals to work anywhere in the world, while at the same time scheduling tasks conveniently around home, family and social life. The main requirements are a computer, reliable internet connection and a telephone.

 

A typical job may involve emailing and calling a potential client and arranging a meeting with a sales representative. The company would provide you with client details, company information and perhaps targets for the amount of successful calls you need to make per day.

 

In order to make money with email and phone handling, here are some steps you can take:

 

● Register with popular freelancing sites like Freelancer.com, Guru.com, Upwork.com, etc., provide details of your skills and experience and apply for suitable positions.

 

● You can also apply for short term projects. On some of the sites you can complete a profile that allows potential employers to contact you directly.

 

● Check job posts to see what people are looking for and apply for the jobs that meet your skills and experiences.

 

What Sort Of Work Would I Be Expected To Do?

 

Although no extensive skills are necessary, the following could be examples of the types of work you are involved in:

For email handling jobs:

 

● Manage email flows, and respond to emails in a timely fashion.

 

● Streamline email responses, making sure they are sent promptly.

 

● Forward appropriate and relevant email responses to the appropriate persons.

 

● Optimize and monitor email output and performance.

 

● Group incoming emails into task categories, again sending to the appropriate persons or department within the company.

 

For Call handling jobs:

 

● Answer the telephone promptly.

 

● Ensure communication is clear and welcoming, with no background disturbance.

 

● Be a good communicator and listener, using professional and appropriate language.

 

● Be confident in your telephone dealings with customers

 

and with the company.

 

How much can I make from email and phone handling?

 

You can expect anything from $3 to $10 per hour depending on your experience, skills and knowledge.

 

In general, this is a great way of creating a second income although you do need to give commitment, and be disciplined with your time.